12/27/2023 0 Comments Gigi space saver warmerIf a returned product is approved for a refund, you will receive a refund through the original payment method. To request an exchange, please e-mail us at POLICY The reshipment package will be on hold until fees are collected. Customers are responsible for reshipment fees.Customers are responsible for return shipping fees.Each return should be pre-authorized by our customer service.Please review our ‘RETURN POLICY’ for returning products. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you are not happy with your purchase, you can contact us to request an exchange. To request an order cancellation, please e-mail us at POLICY Please understand that after a certain point in our order processing schedule, we are unable to cancel an order. Shipped orders will fall under the “Return” and/or “Refund” policies.īefore requesting an order cancellation, please note all orders are automatically processed and sent for shipments to our warehouse as soon as an order is placed. Orders already shipped from our warehouse CANNOT be canceled. If you request for order cancellation before it has shipped and confirmed by Customer Service, you may receive a full refund. To report damaged item(s), please e-mail us at POLICY Please note that items with small scratches/dents or minor leaking are not considered damaged. In the unlikely event that a shipping courier damages your products during transit, our customer service can help you to open a claim on the customer’s behalf.Įxamples of damaged items can be ‘cracked container (jars & bottles)’, ‘spilled-out contents from containers’, and broken items. Damaged products are uncommon, and it is unlikely to receive a damaged product(s). We do our best to carefully pack every order. Customers are advised to take detailed photo(s) of the damaged item(s) upon receiving. If you dispose of the damaged item(s) before contacting us, we are NOT responsible to offer an exchange or refund. If you received damaged item(s), DO NOT dispose of item(s) before contacting our customer service team. To start a return process, please e-mail us at ITEMS Please register your appliance with the manufacturer so that you can get a warranty. All electrical appliances sold on our website have a manufacturer's 1-3year limited warranty. After 14 days of receipt, all appliances are covered under the manufacturer's limited warranty.If an electrical appliance becomes defective within 14 days of purchase, we will replace the appliance for you. (Product MUST be in perfect condition packaging, merchandise) Electrical Appliances (Blow Dryers, Curling Irons, Wax Warmers, etc.) can be exchanged for replacement within 14 days of receipt of the original shipment.If the product(s) has been unsealed, used, altered, worn, or product tags and/or packaging tampered with, the product(s) will NOT be eligible for exchange, return, and/or refund.Special ordered product(s) (customized or personalized item) is NOT eligible for exchange, return, nor refund.Eligible product(s) MUST be in original packaging and sellable condition (sealed, unused, unaltered, unworn, undamaged, and with tags attached).Shipping and handling fees are non-refundable.Return shipping charges are at the customer’s own expense unless returning product(s) is defective or damaged.Each order is only valid for the one-time exchange or return.We will not accept any returns without a return confirmation from our customer service.We do reserve the rights to refuse returns and/or refunds on personal use products for any reason. We only accept the return of salon supplies, or liquid/cream/powder hair care products that are sealed and/or unopened in their original packaging. For sanitary health concerns, wigs and hairpieces are not eligible for return. Unless it is defective or damaged, we will NOT accept returns for used and opened item(s). Aone Beauty Customer Service will give return authorization only after confirming product eligibility for return. All products MUST be in their original packaging and sellable condition.Ĭustomers MUST provide a photo(s) of the item(s) that they wish to return to confirm the sellable condition of the product(s). AONE BEAUTY STORE POLICY_v2.01 (Effective Date: 30, July 2021)Īone Beauty will readily accept returns within 14 days from the date of the product delivered.
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